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Thinking about buying a new fridge, tent or a pair of shoes?
Then you might want to get some information about what to look for when you get to the shop and some of the questions to ask the supplier. If you do check out Trading Standards Central have laid out information about everything from abandoned goods to warranties.
Even when you've bought yourself some really nice stuff and followed the advice on Trading Standards Central things can go wrong so follow the links to see what to do.
The first question is where and how did you buy it? As buying things in different ways gives you different rights. Click on shopping rights to check them out.
Now you’ve worked out what your rights are what are you going to do about it?
You’ll need to work out if you have grounds to complain and this link will help you decide whether to complain or not.
OK you know your rights and you’ve got good grounds to complain so what now?
Get on the phone and shout at the poor drongo on the other end?
I think not. If you want to get anywhere with a complaint you need to have a process and askcab shows you how on our complaints link.
Thinking about buying on line?
If you are then here are a few tips to help you along. Click here for e-shopping info
Did you buy a nice little straw donkey in Spain and one of the legs has fallen off?
If you did and you want to do something about it look in our sections on buying abroad
Complaints about your Utilities (Gas, Electicity, etc)?
Check it out here
You may want to contact Norfolk Trading Standards if you have issues about something you've bought or a service you've received
Contact Details
Telephone: 0844 800 8013
Email: e-mail trading standards
Fax: 01603 222999
Write to us at:
Trading Standards Service
County Hall
Martineau Lane
Norwich
NR1 2UD
Opening hours
Monday to Thursday, 08.45 - 17.30
Friday, 08.45 to 16.30.
Disclaimer, Target Audience, Jurisdiction Last updated & checked: 04/04/2007