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Making a complaint
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If you think that a bank has broken the rules of the banking code, then contact:
Banking Code Standards Board
33 St James’s Square,
London,
SW1Y 4JS
Tel: 020 7661 9694
E-mail: www.bankingcode.org.uk
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To complain about credit cards, and other forms of consumer finance, contact:
Finance and Leasing Association
Imperial House,
15-19 Kingsway,
London,
WC2B 6UN.
Tel: 020 7836 6511
E-mail: info@fla.og.uk
Website: www.fla.org.uk
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To make a complaint about a mortgage company, contact:
Mortgage Code Arbitration Scheme (MCAS)
International Arbitration Centre
12 Bloomsbury Square,
London,
WC1A 2LP.
Tel: 020 7421 7444
Website: www.arbitrators.org
If a firm does not co-operate with taking your complaint to MCAS, contact:
Mortgage Code Compliance Board (MCCB)
University Court
Stafford,
ST18 0GN.
Helpline: 01785 218200
E-mail: www.mortgagecode.org.uk
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To make a complaint about a Pension provider, contact:
The Pensions Advisory Service (OPAS)
11 Belgrave Road,
London,
SW1V 1RB.
Tel: 0845 601 2923
E-mail: www.opas.org.uk
The Pensions Ombudsman
11 Belgrave Road,
London,
SW1V 1RB.
Tel: 020 7834 9144
E-mail: www.pensions-ombudsman.org.uk
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To make a complaint about General Insurance companies, contact:
General Insurance Standards Council (GISC)
110 Cannon Street
London,
EC4N 6EU.
Tel: 0845 601 2857
E-mail: www.gisc.co.uk
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